Enterprise support

In addition to Advanced Support, Medusoft also offers Enterprise Support. This service guarantees the most efficient support for the client. Enterprise Support clients have a fixed technical contact person who also has access to other specialists within Medusoft. The support desk is contactable 24×7 and, if required, can contact the software supplier directly in order to resolve a specific problem.

The most important characteristics of Medusoft Enterprise Support are as follows:

 

• Update and upgrade advice available via the Medusoft website
• Access to the Medusoft Support Forum on the Medusoft website
• Tech Updates via email (with the most significant developments)
• 24×7 telephone support Fixed technical contact person
• If problems escalate, a team of Medusoft specialists will bring in specialists from the software supplier to work on the problem together
• Discount on other Medusoft services such as Consultancy and Training